Live Support

This is a list of the support representatives that are currently logged into our live support portal. Their availability is shown in the right column. Please understand that if they are currently working with one or more clients, there may be a delay before they can help you.

Show All Reps

Lisa Shortridge

Not working with any other users.

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Ken Madison

Currently Unavailable

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Calvin Bell

Currently Unavailable

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Brad Green

Currently working With 1 other users.

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Other Support Options

Email
Send an email directly to your support representative or to support@retailersoft.com.  Often, a support representative can respond to your request very quickly even outside of normal support hours.
Phone
Please leave us a voicemail directly with your support representative or call 989-896-8000, and we will respond as soon as possible.
Urgent - After Hours Support
For truly URGENT/CRITICAL support issues, please call 989-896-8711.  You will be prompted to leave a voicemail.  This voicemail will be forwarded with high importance to our urgent support team. Please know that every effort will be made to get back to you as soon as possible.